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Question

Follow-ups keep turning back on

  • January 16, 2024
  • 6 replies
  • 37 views
S

Hello!

I’m getting ready to launch Typeform quizzes for member engagement, and I do not need or want follow-up emails when each person takes the quiz. So I turn that feature off, and I test, and it’s all good.

So I keep testing other things with the quiz, tweaking a question perhaps, but nothing major.

Then I test again, and those follow-up emails are back!

Does anyone know if there’s an underlying logic that keeps adding this feature by default, which I’m triggering without knowing it? This has to be the fifth time it’s happened, so it’s not an isolated thing.

If anyone has insight, I’d be grateful. 

    6 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • January 17, 2024

    Hi @Susan Dawson Have you published the changes to your form after editing the follow ups? 

    Life is a series of awkward moments separated by snacks.
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • January 24, 2024

    Hi @Susan Dawson how’s it going? Did you manage to get this working? Let us know if you have any other questions 😊

    If cauliflower can become pizza, you my friend can do anything
    S
    • Susan Dawson
    • Author
    • Explorer
    • January 24, 2024

    Hi @Susan Dawson Have you published the changes to your form after editing the follow ups? 

    I did, yes. 

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • January 26, 2024

    Hm, this might be a bug, @Susan Dawson . If you haven’t already contact our support team, you can do so here and reference this community post (and share the URL of the form you’re referencing!). They’ll be able to log into your account and confirm this. 

    Life is a series of awkward moments separated by snacks.
    S
    • Susan Dawson
    • Author
    • Explorer
    • January 29, 2024

    OK! I’ll do that. I’m also encountering a weird thing with the number of points for a question changing after I’ve set them. And in strange ways, like instead of 20 it’s -11, so I correct it, and then when I come back it’s 59! I’ve decided my forms are haunted. 🤣

    James
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • January 30, 2024

    👻 Nothing like a little ghostly surprise in your forms, @Susan Dawson ! 🤣😅

    Do you mind sharing a screenshot of how you have the scoring setup? I’m curious if there’s something funky with the setup that can be edited or if your forms are truly being haunted by ghosts of past employees/customers. 🤣🤣🤣

    Life is a series of awkward moments separated by snacks.
    James

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