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Answered

Foto upload

  • January 5, 2026
  • 3 replies
  • 34 views

hello everyone !

It’s the first time that I try to make a type form.

I cannot upload a foto or image .

Is  it possible that I need something to change in settings?

The pixels are fine.

Thanks! Karolien

Best answer by Grace

Hi ​@Karolien I wonder if it’s the image size that’s causing an issue with uploading. You can submit a ticket to our support team here, I’m sure they will be able to identify the problem!

In the meantime, there’s more details on image sizes and file types in this Help Center article, which might be useful. Let us know how you get on! 😊

3 replies

Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • January 5, 2026

Hi ​@Karolien welcome to the community 😊

Are you getting an error message when you try to upload an image? Would you be able to share a screenshot here of what’s happening? Thanks!


  • Author
  • Explorer
  • January 7, 2026

Hi,

There is no error page . 
I get only the Circle that it’s uploading the files and then it stops . The same screen as in the beginning is still there. 
Do you know if there is anyone to call, a support team ?

thanks for your answer 😊


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • Answer
  • January 7, 2026

Hi ​@Karolien I wonder if it’s the image size that’s causing an issue with uploading. You can submit a ticket to our support team here, I’m sure they will be able to identify the problem!

In the meantime, there’s more details on image sizes and file types in this Help Center article, which might be useful. Let us know how you get on! 😊