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Google doc import error message

  • February 11, 2022
  • 3 replies
  • 221 views
P

When I try to import a google doc to create a survey, I get this message:

 

The payload is invalid.
---------
Error #1. Description: should NOT be longer than 255 characters | Field: /fields/6/properties/choices/0/label |
Error #2. Description: should NOT be longer than 255 characters | Field: /fields/6/properties/choices/2/label |

 

What does that mean and how do I fix the doc? Thanks!

Best answer by Liz

Hi @PeterCBOgrants Welcome to the community! The error message you’re seeing means that there are some fields that need to have the characters reduced to be less than 255 characters. If you’re using a multiple choice or dropdown, this is typically where that error appears. 

    Gabi Amaral

    3 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Answer
    • February 14, 2022

    Hi @PeterCBOgrants Welcome to the community! The error message you’re seeing means that there are some fields that need to have the characters reduced to be less than 255 characters. If you’re using a multiple choice or dropdown, this is typically where that error appears. 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • February 24, 2022

    Hey @PeterCBOgrants! Were you able to check Liz' message and fix the doc? Hoping you did! Hope you have an amazing day! :wink:

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
    P
    • PeterCBOgrants
    • Author
    • Explorer
    • February 24, 2022

    Yes, thanks. The problem was actually caused by the Welcome Screen and a Statement. My advice is to not include such text in the import document but add it later once you're in Typeform.

    john.desborough

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