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I don't receive any notifications after the form is sent

  • March 9, 2023
  • 3 replies
  • 29 views
B

Hello,

With my Basic plan I have set some notifications for me :

 

 

And some for the sender :

 

But unfortunately I don’t get any notifications at all, what did I do wrong ?

Thanks in advanced for your help.

Best answer by Liz

Hi @Berbi Are all the changes on your form published?

If so and it’s still not working, contact our support team here with the emails that aren’t receiving notifications, as they can look in the backend to see what’s happening for you. 

    3 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Answer
    • March 9, 2023

    Hi @Berbi Are all the changes on your form published?

    If so and it’s still not working, contact our support team here with the emails that aren’t receiving notifications, as they can look in the backend to see what’s happening for you. 

    Life is a series of awkward moments separated by snacks.
    B
    • Berbi
    • Author
    • Explorer
    • March 10, 2023

    Thanks @Liz , it’s now working, apparently the trouble comes from my server, it sends email a bit late maybe because it’s a new mail box. Thanks again.

    Liz
    john.desborough
    Grace
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • March 10, 2023

    Not a problem, @Berbi ! Let us know if we can help answer anything else. 😀

    Life is a series of awkward moments separated by snacks.

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