I am using the Follow-Ups feature to send an email to the user after completing the form and for several of my type forms I often get broken images appearing in the email.
I am using very simple html code to insert a logo image (see below), yet it arrives broken. Looking at the raw source / headers I can see the code is a mess and often split up - is this something type form is doing?
<img src="https://crediteureka.com/logo.gif" width="300" />
Best answer by jib
Got another follow up by the support staff, who have been great at the attention they have gave this since we noticed the issue with emails when arriving in google based email accounts (not sure if it breaks for non-google accounts though, so YMMV)
“it seems the issue with Gmail/Google specifically, is that Google updates the img URL in the email to try verify if the image does not contain any malicious code. After checking on Google documentation, one workaround found is to upload content on Google Drive and serve the image from there, this way Gmail already trusts the source of the image. They've also shared a thread on this from stackoverflow here: https://stackoverflow.com/a/28210704. “
+5Official typeform support has got back to me and stated:
“[our developers] have informed us that though the wording in the follow-up action settings does say you can personalize your message with HTML/CSS, then this does not apply to adding images at this point.“
😧 can’t even do basic branding on our notification emails now.
+5They might be looking into this and images might be supported in future. However I do not want to promise anything on that team’s behalf 🤣
Got another follow up by the support staff, who have been great at the attention they have gave this since we noticed the issue with emails when arriving in google based email accounts (not sure if it breaks for non-google accounts though, so YMMV)
“it seems the issue with Gmail/Google specifically, is that Google updates the img URL in the email to try verify if the image does not contain any malicious code. After checking on Google documentation, one workaround found is to upload content on Google Drive and serve the image from there, this way Gmail already trusts the source of the image. They've also shared a thread on this from stackoverflow here: https://stackoverflow.com/a/28210704. “
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
