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Issue with translations - Special Characters and Language Selection

  • Jan 7, 2025 5:18 AM UTC
  • 3 replies
  • 192 views

Hi there!

I uploaded a template with Czech translations for a form I’m currently working on. Once I hit publish, the special characters in the language are unreadable and show up as <?> on the survey page. Is there a fix for this or anything I’m supposed to be doing differently?

Also, with regards to translations - will the alternate language only be visible if the browser is set to that language as a default? Is there no option for the respondent to perhaps toggle the language and select what they want to answer questions in?

3 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 8, 2025 3:14 PM UTC

Hi ​@hellodb Thanks for stopping by! Do you mind sharing a screenshot of what you’re seeing and a screenshot of the file? I’ll ask our product team if this is expected behavior. 


  • Navigating the Land
  • Mar 19, 2025 3:00 PM UTC

Hi, I had this same issue when uploading a Hungarian translation when using Excel. I fixed it by saving the template as a CSV UTF-8 in the ‘Save as’ menu. 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Mar 27, 2025 1:49 AM UTC

Hi ​@mojokapBUH Ah thank you for sharing what worked for you!