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Issue with Video Upload Limit

  • April 16, 2025
  • 1 reply
  • 32 views

I have a Professional subscription and have created a form named "Feature to fly – Amalfi". There's a field for participants to submit their video, but currently no one is able to upload because the file size limit appears to be only 10 MB.

As far as I understand, the Professional plan should support file uploads up to 2GB. Could you please confirm if that's correct, and if so, help ensure the form accepts larger files as intended?

Best answer by Grace

Hi ​@Kolmeo thanks for stopping by with your question πŸ˜Š

Are you using the file upload question? The maximum file size is 10MB. If you need to collect larger file sizes we have a workaround in our Help Center article here, it suggests asking respondents to upload to something like Dropbox or Google Drive instead. You can add the link for uploading to a website question.

Hope this helps, but let me know if you have more questions!

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Grace
Community Team
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  • April 17, 2025

Hi ​@Kolmeo thanks for stopping by with your question πŸ˜Š

Are you using the file upload question? The maximum file size is 10MB. If you need to collect larger file sizes we have a workaround in our Help Center article here, it suggests asking respondents to upload to something like Dropbox or Google Drive instead. You can add the link for uploading to a website question.

Hope this helps, but let me know if you have more questions!


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