Logic branching confusion | Community
Skip to main content
Answered

Logic branching confusion


Forum|alt.badge.img

I have a form that is going out to two areas of a business - retail and head office. Once users choose their business area, they follow the same path.

 

However, once they reach a question in section one about their function within the business, we have two separate lists - again one for retail and one for head office - that they have to choose from.

 

Am I able to branch again so that those who previously answered as a retail employee, or those who answered as a head office employee, can ONLY answer the question that is determined for them, before they both rejoin the same path?

 

If so, I’m unsure of where to include the branch and how to format it.

Best answer by john.desborough

@DPLondon24 - if you want to push the user to one of 4m or 4n you will need to put the logic onto the question before

i know that the question before may not relate to the decision of which question will be the path to take, BUT that is where you need to put the branching logic.. otherwise your form will just follow the linear path

 

des

View original

10 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15024 replies
  • April 10, 2024

Hi @DPLondon24 yes, this should be possible! Could you send a screenshot of how you have any logic currently setup and the question in which the respondents will branch off at? 
 

In the meantime, our article here on setting up logic jumps might be helpful. 


Forum|alt.badge.img
  • Author
  • Explorer
  • 5 replies
  • April 10, 2024

Thanks for coming back to me. There are 3 images attached that show current branching, and depending on how people answer question 1, they then need to answer either 4n or 4m

 


Forum|alt.badge.img
  • Author
  • Explorer
  • 5 replies
  • April 10, 2024
Liz wrote:

Hi @DPLondon24 yes, this should be possible! Could you send a screenshot of how you have any logic currently setup and the question in which the respondents will branch off at? 
 

In the meantime, our article here on setting up logic jumps might be helpful. 

Just tagging you in case you didn’t see my response :)


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5312 replies
  • April 11, 2024

@DPLondon24 - what do you have in place between 4h and 4m?? can you show the path and the screen shot of the logic rule on the question where they should branch to 4m or 4n

the logic on question prior to 4m should be like this to make sure it branches properly: 

  • if q1 = retail go to 4m 
  • if q1 = head office go to 4n

that would drive the path -

 

des


Forum|alt.badge.img
  • Author
  • Explorer
  • 5 replies
  • April 11, 2024
john.desborough wrote:

@DPLondon24 - what do you have in place between 4h and 4m?? can you show the path and the screen shot of the logic rule on the question where they should branch to 4m or 4n

the logic on question prior to 4m should be like this to make sure it branches properly: 

  • if q1 = retail go to 4m 
  • if q1 = head office go to 4n

that would drive the path -

 

des

Hi Des, it’s not much different. And doesn’t really relate to the first question that they answer.

 


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5312 replies
  • Answer
  • April 11, 2024

@DPLondon24 - if you want to push the user to one of 4m or 4n you will need to put the logic onto the question before

i know that the question before may not relate to the decision of which question will be the path to take, BUT that is where you need to put the branching logic.. otherwise your form will just follow the linear path

 

des


Forum|alt.badge.img
  • Author
  • Explorer
  • 5 replies
  • April 11, 2024
john.desborough wrote:

@DPLondon24 - if you want to push the user to one of 4m or 4n you will need to put the logic onto the question before

i know that the question before may not relate to the decision of which question will be the path to take, BUT that is where you need to put the branching logic.. otherwise your form will just follow the linear path

 

des

Thanks Des. The only issue I can see in trying this is that when you apply this to 4L you are asked “If x” then “then y” which seems to link you back to question 1 and this then confuses the flow.


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5312 replies
  • April 11, 2024

@DPLondon24 - what/where is the condition you need to evaluate created in your form.. the one that will take them from 4L to either 4M or 4N .. if you don’t want them to see the other question 

that is the question whose answer needs to be used for the evaluation 

if you want to branch AT THAT POINT you have to put in the trigger conditions

 


Forum|alt.badge.img
  • Author
  • Explorer
  • 5 replies
  • April 11, 2024

The initial branching happens at question one when they answer whether they work in retail or head office, but they then rejoin the same path after than and continue through to where there is this new branch and 4m/n


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5312 replies
  • April 11, 2024

so if you want them to go down a path based on the choice they made in q1,  then on 4L your logic has to use 

  • if q1 = retail go to 4M 
  • if q1 = hq go to 4N 

or whatever flavour it needs to be.. that is your trigger.. 

think of a survey on health that asks for (old school) gender at the beginning and then takes you down Male or Female path and presents a summary on a statement page. then you want to ask if they would care to answer a couple more questions, for demographic purposes, BUT you want to send them down a male/female path as well.. you are NOT going to ask them to select a gender, you are going to use the answer to the original gender question to trigger the appropriate branch. ie if q1=male go to q44 if q1=female go to q55

 


Reply