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Question

Logic Order

  • Aug 15, 2023 4:00 PM UTC
  • 2 replies
  • 37 views

Help! I cant seem to figure out the logic for my form. When I select admin as my department and select No as an answer it goes to the next question which is correct but when I select a different department (e.g Customer Service) it goes to a branch question which should not be the case. 

 

in this screenshot, when I select no for Gorgias it should go to Klaviyo and should skip #19 question. 

 

2 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Aug 16, 2023 11:39 AM UTC

Hi @mariarosell I can’t quite tell, but do you have a question that’s routing them backwards in the form? If so, you’ll want to remove that and make sure all logics move the respondent forward in the form. Otherwise, you may have logic issues like the one you’re experiencing. 


Grace
Community Team
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  • Community Advocate
  • Aug 23, 2023 10:41 AM UTC

Hi @mariarosell hope you’re doing well! Did you manage to figure out your logic? Let us know if you still need help with it 😊