Matrix question - columms view does not freeze on mobile

Hi @Rodri Could you share the URL of your form and/or the website it’s embedded on so we can take a look? I believe this is expected behavior, but I want to check first. 

Thanks in advance!

Hi @Liz thanks for your quick response. here you go:

Hello Liz! Thanks for your reply. 

That's correct. The right/left scrolling is working fine. The visualization issue happens when you scroll up and down. The upper rows (diminui / se mantém / cresce) does not freeze. So when the respondent scrolls down he cannot easily visualize the option he is selecting.

Sorry doesnt know the video tool. So just wrote down ;)

Thanks for your help with this.

Rodrigo

Hello Liz, here is the picture (columns at the top dont freeze) 

Hi @Rodri Oh got it - thank you! Let me ask our product team about this. 

Hello @Liz any news on this?

Hi @Rodri Our product team let me know that there is no particular reason why the matrix question is operating like this, but they have taken note of the issue for future fixes. 

Hi @Liz I’m having the same issue: the first column is frozen, but not the first row. When the user scrolls down they lose track of the criteria for each column. Is there a workaround for this?

Hi @daisen I’m afraid we don’t have a workaround at this time, but I’ll share your feedback with the product team as well. 

Hi ​@Liz 

I have come across this question as I have the same issue and wonder if there was ever a fix for it. In our question we have a scale of 1-5 and then also the N/A so there are 6 possible answers. When you scroll down the questions then this scale is not visible at all and so as N/A is included as well there is the possibility of the user thinking the far right is the maximum and not N/A.

As you already freeze the title is it not possible to also freeze this top row of the matrix?

Hi ​@noelnoegdip Sadly, no workaround. 😪 However, would you mind sharing the URL of the form with the issue so I can add your vote to the feature request and also share your form as an example to them? Thank you in advance!