Question

Mistake when upload photo

  • 20 September 2022
  • 8 replies
  • 57 views
A

Hello everyone!

Just faced with following problem: 2 of my forms has same issue, when user upload photo it goes to the Start over and over. How can I fix it?

Thanks!

8 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @andintruedoo Do you have the form embedded? If so, could you send a link to the embedded form so we can test it out? 😀

Life is a series of awkward moments separated by snacks.
A

Hi!

Yes, please check this forms 

https://p063d0fx2m3.typeform.com/to/HGSCZ3eJ

https://p063d0fx2m3.typeform.com/to/ZAINafwS

Liz
Rank
Userlevel 7
Badge +5

Thanks, @andintruedoo ! This is a cool form, by the way! ( @James )

I tested the form, and I didn’t have an issue with restarting once I uploaded images. You can see my test here. 

Is there a certain browser/device you’re noticing the issue on? 

Life is a series of awkward moments separated by snacks.
A

Hi!)

Thanks)

You know, one day it works fine, but after 1-2 days it goes with mistake again. I checked it in mobile Safari and actually got same feedback from customers who tried to fill it in. 
I try one again and hope it will work correct.  

Liz
Rank
Userlevel 7
Badge +5

Huh, interesting. Do you know if they have any particular browsers/devices where it’s not working, @andintruedoo ?

Life is a series of awkward moments separated by snacks.
A

Hi!

Actually no, if this will happen again on mobile Safari, I try it on Chrome as well. 

H

I am having this same issue, been trying to fix it for ages. 

Liz
Rank
Userlevel 7
Badge +5

Hi @haesk are you also noticing the same issue on Safari? Or another browser? And could you send us the URL of the form? 

Life is a series of awkward moments separated by snacks.

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