I am creating a service form for my company. We offer One-Time Services and Ongoing Services. I have created branching logic for that. My issue is that you can select multiple services and each service requires a set of questions to collect information BUT some service require the same questions.
I have 21 services to choose from in the One-Time Section and 8 services to choose from in the ongoing Section.
The form has to work so that a client can pick one service, go through the questions and hit the ending page OR hit multiple services (with no repeat questions), go through the questions and hit the ending page.
I am so lost….someone please help me stop tearing my hair out.
Here is a link to my form!
Best answer by john.desborough
@Gracie at Loganix - your video makes sense of what you want to do ...essentially you want have the user select one or multiple options from a multiple choice AND ensure that you take them to the follow up questions associated with their choices.. and only their choices.
that’s a pretty common thing to do. the post i mentioned about should give you some indication on that
a couple of things to note:
using the question groups to hold the questions for a service is a good idea - yes there is some repetition across them (potentially) depending on the selections the user makes but it makes for ease of collection
having all that mapped out in a spreadsheet before doing the questions and rules - a gold sticky star from me - good planning
the trick to the logic rules in this is that the ‘routing’ logic statements will have to be on the LAST question in each group - to check if the user selected the next question group
ie in the selection question
if q4 ia A go to qA
if q4 is B go to qB
etc
that will get you to the first of the choices they might make
on the last question in qA
if q4 is B go to qB
if q4 is C go to qC
etc
otherwise go to the end
on the last question of qB
if q4 is C then go to qC
if q4 is D then go to qD
etc
otherwise go to end
repeat for all choices and on the very last question
go to end
that should help.
and, to be honest, since i have probably answered this question about 40 times this year in the Community under different headings, I actually created a cheat sheet for laying this type of scenario out - here’s link to a a post on my tips & tricks site (just launched about a month ago) where you can go to grab the cheat sheet if you want.
[shameless promotion: you can also sign up to get the weekly ‘tip of the week’ newsletter on the site .. just sayin’]
@Gracie at Loganix - if you can show some screenshots of your logic map and logic rules, it will help us troubleshoot what you are trying to accomplish
in the meantime there are the following post in the community to check out:
@Gracie at Loganix - your video makes sense of what you want to do ...essentially you want have the user select one or multiple options from a multiple choice AND ensure that you take them to the follow up questions associated with their choices.. and only their choices.
that’s a pretty common thing to do. the post i mentioned about should give you some indication on that
a couple of things to note:
using the question groups to hold the questions for a service is a good idea - yes there is some repetition across them (potentially) depending on the selections the user makes but it makes for ease of collection
having all that mapped out in a spreadsheet before doing the questions and rules - a gold sticky star from me - good planning
the trick to the logic rules in this is that the ‘routing’ logic statements will have to be on the LAST question in each group - to check if the user selected the next question group
ie in the selection question
if q4 ia A go to qA
if q4 is B go to qB
etc
that will get you to the first of the choices they might make
on the last question in qA
if q4 is B go to qB
if q4 is C go to qC
etc
otherwise go to the end
on the last question of qB
if q4 is C then go to qC
if q4 is D then go to qD
etc
otherwise go to end
repeat for all choices and on the very last question
go to end
that should help.
and, to be honest, since i have probably answered this question about 40 times this year in the Community under different headings, I actually created a cheat sheet for laying this type of scenario out - here’s link to a a post on my tips & tricks site (just launched about a month ago) where you can go to grab the cheat sheet if you want.
[shameless promotion: you can also sign up to get the weekly ‘tip of the week’ newsletter on the site .. just sayin’]
