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Question

My typeform isn't working for everyone directly

  • Dec 20, 2022 3:15 PM UTC
  • 6 replies
  • 153 views

My typeform isn't working for everyone directly, some people first have to make an account/have to log in. 

6 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Dec 20, 2022 10:18 PM UTC

Hi @MaritMaxwell Have you published your form? If so, do you mind sharing the URL so we can take a look? Thanks!


  • Author
  • Explorer
  • Dec 21, 2022 8:53 AM UTC

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Dec 21, 2022 3:24 PM UTC

Thanks, @MaritMaxwell ! I’m able to see the form here. 😀 Are there any particular browsers/devices in which this is happening? Additionally, do you happen to have the form embedded on your website? 


  • Author
  • Explorer
  • Dec 21, 2022 3:33 PM UTC

Thanks for your reply!

For the browsers: not specific I think (but might be something to check), also received some feedback from some people that they cannot open it without having to create an account.

And answer on your second question: so far we have only shared the link 1:1 via email or Slack. 

My question to you: even though we don’t know if it’s because of the browsers/devices? Is there anything we can do that we can be sure that everyone can open the link right away?

Thanks in advance! @Liz 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Dec 22, 2022 3:14 PM UTC

Huh, alrighty, @MaritMaxwell ! Do you happen to know if your account has run out of responses at any point with the form being open? If so, this will close the form until you upgrade the account or purchase more responses. 


Grace
Community Team
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  • Community Advocate
  • Dec 27, 2022 3:59 PM UTC

Hey @MaritMaxwell hope you’re doing well! Let us know if you still need help with this one 😊