Question

No Respondent Emails Coming After Maintenance

  • 7 December 2021
  • 2 replies
  • 13 views
D

Has anyone else had problems with the respondent email. My clients are not receiving the answers to their forms anymore. This didn’t happen until after the last TYPEFORM Maintenance… 

 

I’ve checked to confirm that I have it chosen as an option. All good there, but still no responses. 

Can someone help?

2 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @dsr2 Happy Tuesday! I hope you’re having a good week so far. Do you have any changes to the form that haven’t been published yet? Usually, clicking the publish button helps solve issues like this! 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hi @dsr2! Did you have time to check if you actually published the last edits you've made on our form?If this doesn't fix your issue, I advise you to reach out to our Support team so they'd be able to check your case more in depth. You can contact them using this form. In the meantime, keep us updated on the status of your issue. I hope you can solve it as soon as possible! :hugging:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs