Not the same dashboard

Hi @EugenieBiocorp Thanks for stopping by the community! We just released a new set of pricing plans last week, which might be why you’re seeing a difference between your original account and the new account. Accounts that were on our prior plans are grandfathered into them, but I’m afraid the old plans are not available to new accounts. 

Does that sound like it might be the case for your accounts? 

Hi @Liz ! Thank you for your answer, I understand why my accounts are different.

Thanks

Not a problem, @EugenieBiocorp ! Is there anything else I can answer for you? 

Actually, I have another question. I would like to know if it is possible to add a logic which allow to go back from a previous question, depending on the answer  ?

I tried to add one, but when I try the survey, and I select the answer which is suppos to take me back to a previous question, the form skip all the rest of the survey and tell me it is the end of the survey 

Hi @EugenieBiocorp. I'm happy to clarify that for you =)

One of the rules of Logic Jump to keep in mind is that Logic Jump can’t send respondents backward in the form to a question they haven’t been to before. This will end the form prematurely by showing respondents the submit button. For example, if you set a Logic Jump to take your respondents from Q1 to Q5, you are skipping Q2, Q3, and Q4. This is fine, however, the problem arises if you then jump them back to any of Q2, Q3, or Q4 after. This is because these questions never appeared in the respondent's journey to the current question.

To fix this, you'll just need to reassess the order of your questions and make sure you're not jumping respondents back to a question they didn't come through already. If you want your respondents to move back, you'll need to make sure to send them to a question they have already seen (in my example, I could send them back to Q1 or Q5). 

For more info on this or other Logic Jump troubleshooting advice, you can head to this article. Or if you have further questions please just let me know.