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NPS Template - Changing the scale (0-10) to (1-10)

  • Mar 26, 2025 1:07 PM UTC
  • 2 replies
  • 67 views

Can I change the NPS template ? I want a scale from 1-10 and not 0-10 ?

 

Best answer by Liz

Hi ​@shabbyaddicted Happy Wednesday! What a great username. 😂

While it isn’t possible to change the settings on the NPS field, you could always use the opinion scale question, which is essentially the same thing, except you can edit it! 

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2 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Mar 26, 2025 3:50 PM UTC

Hi ​@shabbyaddicted Happy Wednesday! What a great username. 😂

While it isn’t possible to change the settings on the NPS field, you could always use the opinion scale question, which is essentially the same thing, except you can edit it! 


Grace
Community Team
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  • Community Advocate
  • Apr 7, 2025 10:36 AM UTC

Hey ​@shabbyaddicted hope you’re having a good start to the week! Let us know if the opinion scale would work  for you here 😊