Skip to main content
Answered

Page not showing as in preview (or as it always it)

  • January 25, 2026
  • 8 replies
  • 44 views
barriebramley
Forum|alt.badge.img+2

Hi there. I use Typeform every day to do the exact same thing (build a quiz and send it out). I’ve done everything I always do, and have been doing it for months and months (so I’ve not changed anything I do).

The preview when building the form shows as it always does, however when I go to ‘Share’ the preview is showing the image at the bottom and not at the top on mobile (as it always does).

I’m assuming it might have something to do with developers changing something, without knowing they did. Can someone please let me know if something changed that I should change, or is it on your end?

Thank you as always. I am very grateful to this community.

Here is the preview screen shot for mobile

And here’s the screen shot for when I share, and how it’s coming out in my live environment on mobile

 

Best answer by Grace

Hey ​@barriebramley I’ve been chatting to our technical support team, they’ve suggested switching the layout option to the third one:

 

 

and then try publishing it, we’re hoping that will fix it. Seems like it could be an isolated issue but if that doesn’t work we’ll investigate further!

Let's keep on learning as we go :-)

      8 replies

      Grace
      Community Team
      Forum|alt.badge.img+5
      • Grace
      • Community Advocate
      • January 25, 2026

      Hi ​@barriebramley thanks for flagging this, I’m checking with the team if we’ve made changes that could effect the preview visuals. When you share the form itself, is the image appearing correctly? Just wanted to check if it’s just preview mode that moves the image.

      If cauliflower can become pizza, you my friend can do anything
        Honesty
        • Honesty
        • Navigating the Land
        • January 26, 2026

        Great work i followed you can i get the same

        jesus first
          barriebramley
          Forum|alt.badge.img+2
          • barriebramley
          • Author
          • Socializer
          • January 26, 2026

          Hi Grace. Thank you for your reply.

          The form is still showing ‘back to front’ (top image at the bottom) this morning.

          Here’s the ‘share’ link to the form so you can see.

          https://calidascope.typeform.com/to/KI1SHHxi#name=xxxxx&dealership=xxxxx&fullname=xxxxx&group=xxxxx&jobprofile=xxxxx&date=xxxxx&day=xxxxx&week=xxxxx

          The desktop view is showing as per normal (on the right side) as the setting says it will.

          Hope your team is able to fix this soon. Have a few hundred people expecting to see the same looking form today and the rest of the week, and this clearly doesn’t look correct

          BB

          Let's keep on learning as we go :-)
            Honesty
            • Honesty
            • Navigating the Land
            • January 26, 2026

            Great updates from you , Can you follow me up this morning

            jesus first
            Grace
            Community Team
            Forum|alt.badge.img+5
            • Grace
            • Community Advocate
            • January 26, 2026

            Hi Grace. Thank you for your reply.

            The form is still showing ‘back to front’ (top image at the bottom) this morning.

            Here’s the ‘share’ link to the form so you can see.

            https://calidascope.typeform.com/to/KI1SHHxi#name=xxxxx&dealership=xxxxx&fullname=xxxxx&group=xxxxx&jobprofile=xxxxx&date=xxxxx&day=xxxxx&week=xxxxx

            The desktop view is showing as per normal (on the right side) as the setting says it will.

            Hope your team is able to fix this soon. Have a few hundred people expecting to see the same looking form today and the rest of the week, and this clearly doesn’t look correct

            BB

             

            Thanks for confirming ​@barriebramley I’m checking with our Product team to see what’s happened, will let you know asap!

            If cauliflower can become pizza, you my friend can do anything
            Grace
            Community Team
            Forum|alt.badge.img+5
            • Grace
            • Community Advocate
            • Answer
            • January 26, 2026

            Hey ​@barriebramley I’ve been chatting to our technical support team, they’ve suggested switching the layout option to the third one:

             

             

            and then try publishing it, we’re hoping that will fix it. Seems like it could be an isolated issue but if that doesn’t work we’ll investigate further!

            If cauliflower can become pizza, you my friend can do anything
              barriebramley
              Forum|alt.badge.img+2
              • barriebramley
              • Author
              • Socializer
              • January 27, 2026

              Thank you Grace. I see what has happened now. I simply duplicate a quiz every day. For some reason, on all of my quizzes, that setting has changed on the default. So as soon as I switched them, after your reply, it works. Something still must have happened in the back end. 

               

              Doesn’t matter all good. And thank you as always

               

              BB

              Let's keep on learning as we go :-)
                Grace
                Community Team
                Forum|alt.badge.img+5
                • Grace
                • Community Advocate
                • January 27, 2026

                Glad it’s fixed, will report back to the team! Thanks for confirming ​@barriebramley have a good week 😊

                If cauliflower can become pizza, you my friend can do anything

                Still need help?

                Don't be shy and ask the community.

                Ask your question here!
                Community T&Cs Accessibility statement