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Question

Partial responses not showing

  • December 16, 2025
  • 4 replies
  • 26 views
R

I’m experiencing an issue with my form responses.

I initially collected responses during a small event while using the free version. At that time, I could only view the first 10 responses, although the dashboard indicated there were 34 responses in total.

After upgrading my account, I’m still unable to access all responses. I’ve also tried filtering the results by “Response type: Partial” on the results page, but this did not resolve the issue.

I’ve attached screenshots of the dashboard, the filter settings, and the responses page for reference.

 

 

 

 

 

    4 replies

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • December 16, 2025

    Hi ​@Renato Ignacio welcome to the community 😊

    Once you hit your response limit for your plan, any active typeforms you have will go into private mode, so no more responses can be collected until you upgrade. Anyone accessing the form should see a message to say the form isn’t accepting new responses. (We have a Help Center article here that explains how response limits work)

    Looking at your dashboard in the screen shot, the number 34 is the number of people that started the form, but didn’t complete it. And then you have 10 submissions, which would be the 10 responses you collected before you upgraded.

    Did you share the form again once you upgraded?

    If cauliflower can become pizza, you my friend can do anything
    R

    Hi Grace,

    The respondents could fill the form and were able to complete it without any issues.
    I upgraded in the meantime, but I still can’t see the partial responses.

    Is there a way to retrieve these partial responses without asking the respondents to complete the forms again?

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • December 16, 2025

    Gotcha, I would recommend reaching out to our support team via this link to see if they can help retrieve the missing responses ​@Renato Ignacio 🙏

    If cauliflower can become pizza, you my friend can do anything
      R

      Thanks for the link, Grace.
      I’ve just submitted a support ticket.

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