Question

Participants Being Re-routed back to section they completed

  • 1 September 2021
  • 5 replies
  • 30 views
S

I have had a number of participants tell me that they are re-routed to the beginning of the same section. They are unable to move forward and then after restarting two-three times are able to exit the assessment and book a call. 

 
This is resulting in them missing 50% of the entire assessment,  but still being able to book a call. 

I also just got this feedback: I’m wondering if it’s the platform/system you are using bc it did feel glitchy compared to other questionnaires I filled out. For example I had difficulty selecting more than one answer on options that said I could


Anyone else experience this or know how to solve this?

5 replies

john.desborough
Userlevel 7
Badge +6

@Sheena Works - this comes from another user

 

Can you please post some screen shots of your logic and a link to the form so that we can troubleshoot? 

From the sounds of it, based on your comments, there is a ‘logic error’ that has been included in your logic jumps, in the branching and calculations area. 

thanks

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Rank
Userlevel 7
Badge +5

If you could also send the URL of the form too, @Sheena Works , that would be great!

Life is a series of awkward moments separated by snacks.
S

Here is the link to the form: https://workslearning.typeform.com/bizbodyscan 


 

john.desborough
Userlevel 7
Badge +6

@Sheena Works - in which section of the form is the issue that you are reporting? trying to allocate 25-30 minutes to review your assessment is a long time to try and find a needle in a haystack… 

(btw - you have what seems to be a multiple select multiple choice - says choose as many as you like - but it only accepts one choice - probably due to not toggling the the multiple selections on)

can you please screenshot some of the logic?

 

btw - i just completed the entire assessment and i saw no logic jump issues in terms of cycling back - i saw a number of instances where questions may have been copied/duplicated into different question groups and not edited and a number of stylistic issues in the questions but no apparent logic jump issues 

so please identify which section you believe holds the issue

 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Rank
Userlevel 7
Badge +5

Hi @Sheena Works Were you able to resolve this issue? If not, any screenshots you could send of the logic would be handy. 

Life is a series of awkward moments separated by snacks.

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