The payment field in our form stopped working more than 48 hours ago - after what appears to be an update to Typeform’s Stripe integration. We’re not the only users reporting this problem. We submitted a proper support ticket a while ago now and yet, we’re still awaiting a resolution. This issue is affecting payments, so it’s fairly critical, and the team really needed to have escalated and gotten it sorted out a long time ago.
Question
Payment field blocking form submissions for >48 hours
+1Hi
Thanks for contacting us about this. The issue affecting Stripe payment questions was resolved this morning, around four hours ago, and the payment page should now be working normally.
We’re very sorry for the disruption and understand the impact this may have had. We’ll be conducting an investigation to understand what happened and ensure that, if something similar happens again, the developer responsible is paged promptly to address the issue.
The issue first occurred on Friday night and our team fixed it, but unfortunately it returned on Saturday night. Our Support team is available Monday to Friday, with limited coverage on Saturdays, and the initial reports on Saturday night were not seen in time. Situations like this are uncommon, but our team responsible for support coverage will review what happened and assess whether any changes are needed. Thank you for your feedback and for bringing this to our attention.
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