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Answered

Phone number format change

  • Feb 5, 2021 6:49 PM UTC
  • 6 replies
  • 280 views

Hello guys,

I am working on a typeform that will be submitted in an  African country - Cote D’Ivoire/Ivory Coast - and they just had a change in the number of digits in phone numbers. From 8 numbers to 10 numbers. The typeform is not allowing respondents to put their 10 digits numbers - seems like the system has not been updated. Is there anyway I can get help on this ASAP? Is there a way I can change the format myself or is it a task for Typeform Inc themselves?

 

That could make or break our survey. 

 

Thank you

Best answer by Liz

Hi @Mother Land - the phone field has been updated. :) Thanks again for bringing this to our attention!

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6 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Feb 5, 2021 7:07 PM UTC

@Mother Land Thanks for joining the community! :) I didn’t realize they changed their phone format - I’ll ask our developers to work on changing this and update you here once it’s been fixed. Thanks for bringing this to our attention! 


  • Author
  • Explorer
  • Feb 5, 2021 7:34 PM UTC

Great! Thanks Liz. 

The switch was made on January 31 so it’s quite fresh. You guys feel free to check the info with the major cell phone operators there - Orange and MTN. Basically every operator chose 2 digits to add in front of the current numbers - so we need to adjust our form to allow our survey pool to fill the contact info. I appreciate your reactiveness. Cheers and enjoy the weekend. 

 

ML


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Feb 5, 2021 9:15 PM UTC

@Mother Land I googled it right after reading your post - really interesting! Can’t say I remember that happening before. Hopefully it shouldn’t take too long to fix. 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Feb 10, 2021 3:00 PM UTC

Hi @Mother Land - the phone field has been updated. :) Thanks again for bringing this to our attention!


  • Author
  • Explorer
  • Feb 11, 2021 5:04 PM UTC

Hi Liz,

Thanks a lot! I appreciate it. 

ML


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Feb 11, 2021 7:34 PM UTC

@Mother Land welcome! :)