I’ve been working on a survey this week which is already published and receiving responses. Today I needed to go in and fix up a typo in one of the response options, but the publish button has disappeared completely. I still get a notification at the top of the screen to say that my form has unpublished edits and I need to publish to see them, but there is no way of publishling. I see this error has occurred before due to a TF bug, which was fixed, but can’t figure out if it’s that, or something else I’m doing wrong? (FYI I’m on the Pro plan so my subscription shouldn’t be a problem either!)
Answered
Publish button not showing
Best answer by Phoebe VA
Hi
I’m sorry to hear you’re having this problem. Could you reach out to our support team here: https://help.typeform.com/hc/en-us/requests/new. Let them know which form in your account that you’re not able to see the publish button on. Thanks!
+5I’ve been working on a survey this week which is already published and receiving responses. Today I needed to go in and fix up a typo in one of the response options, but the publish button has disappeared completely. I still get a notification at the top of the screen to say that my form has unpublished edits and I need to publish to see them, but there is no way of publishling. I see this error has occurred before due to a TF bug, which was fixed, but can’t figure out if it’s that, or something else I’m doing wrong? (FYI I’m on the Pro plan so my subscription shouldn’t be a problem either!)
Hey
+5Hi
I’m sorry to hear you’re having this problem. Could you reach out to our support team here: https://help.typeform.com/hc/en-us/requests/new. Let them know which form in your account that you’re not able to see the publish button on. Thanks!
Try opening Typeform in a different browser.
I was using Chrome when I had this issue, clearing cache and using incognito didn’t help. I logged in via Safari instead and voilà, the publish button returned.
I encountered this problem today, submitted a help request and this was the advice I was given. It’s odd to me that this bug seems to have been around a while with no fix for Chrome, but I’m glad there’s a workaround!
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