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Quality of the background image

  • Jan 17, 2022 8:57 PM UTC
  • 5 replies
  • 240 views

Hi,

 

I looked at few topics with the same issue as mine, I tried some changes but it shows the same quality every time, the background looks blurry.

 

I tried 2 resolutions

1680x1050 74ko

5040x3150 284ko

Thank you for your help.

Best answer by Liz

Hi @Geoffroyc Apologies for the delay! I had our team take a look at this, but we’re not seeing any blurriness in the issue. If you’re still seeing an issue with the image quality, I would suggest reaching out to our support team here directly to take a closer look into this. 

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    5 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Jan 18, 2022 4:44 PM UTC

    Hi @Geoffroyc Could you send the link to your form so we can take a look? 
     

    Additionally, are there any browsers/devices you notice the blurriness happening more often than others?

    Life is a series of awkward moments separated by snacks.
      • Geoffroyc
      • Author
      • Explorer
      • Jan 19, 2022 1:32 PM UTC

      Thats this one 

       

      I tried Chrome and Edge.

      Liz
      Ex–Typefomer
      Forum|alt.badge.img+5
      • Liz
      • Tech Community Advocate
      • Answer
      • Jan 25, 2022 3:04 PM UTC

      Hi @Geoffroyc Apologies for the delay! I had our team take a look at this, but we’re not seeing any blurriness in the issue. If you’re still seeing an issue with the image quality, I would suggest reaching out to our support team here directly to take a closer look into this. 

      Life is a series of awkward moments separated by snacks.
        • Geoffroyc
        • Author
        • Explorer
        • Jan 28, 2022 2:31 PM UTC

        Hi @Liz 

        Do you know if there’s any faster way to get an answer ? We need to send it by sunday, the deadline is quite short :disappointed_relieved:

        Liz
        Ex–Typefomer
        Forum|alt.badge.img+5
        • Liz
        • Tech Community Advocate
        • Jan 28, 2022 8:18 PM UTC

        Hi @Geoffroyc The support team answers inquiries based on plan type, but they usually respond to most emails within 24 hours. 

        Life is a series of awkward moments separated by snacks.

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