Question

Thank you screen/page not showing up

  • 27 March 2021
  • 3 replies
  • 78 views

Hello all. 

I’m trying to set up a thank you in order to set up my conversion event on pixel facebook. 

The thank you screen shows up in preview mode but it isn't showing up on the “real” page. 

 

How can I fix this?

 


3 replies

Userlevel 7
Badge +5

Hey @Rafael. Welcome to the Typeform Community! :hugging:

 

Are you using the redirect on completion in your form? If so, that's the reason why the thank you page isn't showing: The redirect feature skips the thank you screen.

 

Hope this helps! 

Hey @Rafael. Welcome to the Typeform Community! :hugging:

 

Are you using the redirect on completion in your form? If so, that's the reason why the thank you page isn't showing: The redirect feature skips the thank you screen.

 

Hope this helps! 

Hey Mariana thanks for your reply

 

I honestly don't know. How can I check if I am using the redirect feature?

Userlevel 7
Badge +5

Hey @Rafael. Thanks for getting back to me :blush:

 

You can check your redirect on completion set up here. Do you mind sharing your form here? I'll be happy to take a look and test it too! :) 

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