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Question

the payment page is broken


My payment page comes in blank on the live site. User cannot fill their card details etc.Any recommendations. I’m using Stripe as a payment gateway 

 

4 replies

Precious_Navarro
Community Team
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Hey there ​@Akshay777, we had a similar case reported on this yesterday but the bug was fixed! Sounds like we may need to do a bit more digging into this to verify if the bug is reoccurring, please go through the proper Support channel here so we can take a closer look 👍🏼  


  • Author
  • Explorer
  • October 18, 2026

been more than 24 hours no one has reached out yet


  • Explorer
  • October 18, 2026

The payment field in our form stopped working more than 48 hours ago - after what appears to be an update to Typeform’s Stripe integration. We’re not the only users reporting this problem. We submitted a proper support ticket a while ago now and yet, we’re still awaiting a resolution. This issue is affecting payments, so it’s fairly critical, and Typeform really needed to have escalated and gotten it sorted out a long time ago.


  • Author
  • Explorer
  • October 18, 2026

This is really bad. I’m thinking of switching to a different provider if not resolved within next 12 hours. This time of the week is kind of crucial and not being able to get support especially with regards to payments is frustrating