the payment page is broken

Hey there ​@Akshay777, we had a similar case reported on this yesterday but the bug was fixed! Sounds like we may need to do a bit more digging into this to verify if the bug is reoccurring, please go through the proper Support channel here so we can take a closer look 👍🏼  

been more than 24 hours no one has reached out yet

The payment field in our form stopped working more than 48 hours ago - after what appears to be an update to Typeform’s Stripe integration. We’re not the only users reporting this problem. We submitted a proper support ticket a while ago now and yet, we’re still awaiting a resolution. This issue is affecting payments, so it’s fairly critical, and Typeform really needed to have escalated and gotten it sorted out a long time ago.

This is really bad. I’m thinking of switching to a different provider if not resolved within next 12 hours. This time of the week is kind of crucial and not being able to get support especially with regards to payments is frustrating 

Hi all, 

Thanks for contacting us about this. The issue affecting Stripe payment questions was resolved this morning, around four hours ago, and the payment page should now be working normally.

We’re very sorry for the disruption and understand the impact this may have had. We’ll be conducting an investigation to understand what happened and ensure that, if something similar happens again, the developer responsible is paged promptly to address the issue.

The issue first occurred on Friday night and our team fixed it, but unfortunately it returned on Saturday night. Our Support team is available Monday to Friday, with limited coverage on Saturdays, and the initial reports on Saturday night were not seen in time. Situations like this are uncommon, but our team responsible for support coverage will review what happened and assess whether any changes are needed. Thank you for your feedback and for bringing this to our attention.

If you have any other questions or need further help, please contact our Support team. You’ll be prompted to log in to your account before being redirected to the Contact Support form.