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Answered

the "what your email" is missing from my published


Alice
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I can see the created what your email page but it doesn’t show up in the preview or published form can anyone help me?

 

Best answer by john.desborough

if you look at the logic of your diagram there is nothing that connects the email question to the others

 

see my image below and the circle.. you can’t ask the email question if you don’t send anyone there

 

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Liz
Community Team
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  • Tech Community Advocate
  • June 22, 2021

Hi @Alice thanks for stopping by the community! :) Are the changes made to the form published? If so, would you mind sharing some screenshots of your form setup in the builder? This will help us look further into this for you. 

Thanks!


Alice
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  • Explorer
  • June 22, 2021

 


Alice
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  • Explorer
  • June 22, 2021

That the screen shot above page is created but doesn’t publish?


Alice
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  • Explorer
  • June 23, 2021

hi @Liz  I added the screen shot.

 


Liz
Community Team
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  • Tech Community Advocate
  • June 23, 2021

Hi @Alice Thanks for sending over the screenshot! Would you mind clicking this button to see if publishing the form allows the changes you’ve made to show on the live version? 

 

 


Alice
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  • Explorer
  • June 23, 2021

Hi @liz, I did publish it, and I send myself the link, and at no time does the email page appear. I will try again today and see if it's been updated.


Alice
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  • Explorer
  • June 23, 2021

@Liz I have tried it again, and it still isn't working.


Liz
Community Team
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  • Tech Community Advocate
  • June 23, 2021

Hi @Alice do you have any logic jumps setup? If so, would you mind sending a screenshot of the logic map? 

If you’re also open to sending the URL of the form, I’m happy to test with the link, too. 


Alice
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  • Explorer
  • June 25, 2021

@Liz no, I didn't set anything up, I don't think? I am brand new to this. I'll Investigate the logic jump. That's probably the issue; I figured I was missing a step. I just didn't know what 🤗 I'll let you how I make out.


Gabriel
Ex–Typefomer
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  • Community Team
  • June 28, 2021

Hey @Alice , how did you get on with this? Let us know if you still need assistance. I’m sure we can resolve this together :muscle_tone4:


Alice
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  • Explorer
  • June 28, 2021

Hello @Liz and @Gabriel, thank you so much for your willingness to help. I still the same issue. this my logic jump. I appreciate any assistance you can give.

 


john.desborough
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@Alice - this is from another user.. based on your logic map, there is no question path that leads to your email question… you need to figure out the path of how the user gets to q5 to ensure that the email address is requested. 

 

cheers

 

des


Alice
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  • Explorer
  • June 28, 2021

@john.desborough sorry I don't understand?


john.desborough
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if you look at the logic of your diagram there is nothing that connects the email question to the others

 

see my image below and the circle.. you can’t ask the email question if you don’t send anyone there

 


Alice
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  • Explorer
  • June 28, 2021

Hello ALL!  doing the happy dance!  My George I’ve got it! thanks you @Liz   @Gabriel  @john.desborough

 


Liz
Community Team
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  • Tech Community Advocate
  • June 29, 2021

Wahoo!! Glad you got it working, @Alice ! Thanks for all the help, too, @john.desborough !

 

https://media.giphy.com/media/14qb1Uhf40ndw4/giphy.gif

 

Let us know if we can help with anything else!


john.desborough
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