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Answered

Unable to search for country code on mobile

  • Mar 22, 2022 2:56 AM UTC
  • 7 replies
  • 874 views

Hello!

 

I have a phone number question in my form. When I tested it on desktop, users are able to search for their country name and enter in the right country code. However on mobile, there is no option to search for the country name and users have to scroll through the list to find their country code which is a pain.

on desktop

 

on mobile

 

Is there a workaround for this?

Best answer by Liz

Hi @Doyobi Our developers have released a fix for this. Let me know if you’re still seeing the issue!

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7 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Mar 22, 2022 2:42 PM UTC

Hi @Doyobi Do you mind sharing the URL of your form so we can test this? If the form is embedded, we’ll need that URL. 


  • Author
  • Explorer
  • Mar 23, 2022 3:16 AM UTC

Hi @Doyobi Do you mind sharing the URL of your form so we can test this? If the form is embedded, we’ll need that URL. 

Hello @Liz! Thanks for your reply.

Here is the link to my form: https://l4uqi88igz8.typeform.com/to/aSWRV2RW#waitlist_email=xxxxx

The link will not be embedded. We are directing our users directly to the form using the above link.


Liz
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  • Tech Community Advocate
  • Mar 23, 2022 4:04 PM UTC

Thanks, @Doyobi ! The product team looked at this with me and confirmed this is a bug, as it should allow the search option. I’m following the updates on the bug, so as soon as I have an update on a fix, I’ll post back here! 😀


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Mar 30, 2022 3:32 PM UTC

Hi @Doyobi Our developers have released a fix for this. Let me know if you’re still seeing the issue!


  • Author
  • Explorer
  • Mar 31, 2022 5:18 PM UTC

Thanks for the update @Liz!

 

I tested it and I’m able to search for the country code on my mobile device. Thanks again.


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Mar 31, 2022 6:35 PM UTC

Yay!! Glad to hear, @Doyobi !


Gabi Amaral
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  • Ex–Typefomer
  • Apr 4, 2022 9:14 AM UTC

That's amazing @Doyobi! I was taking a look at your form and it is very thorough! Well done! 

My only comment is for you to make sure to delete the question 3 a. (short text asking for phone number) since you already have 3 b. (phone number question). Hope it helps! 😉