Answered

Unable to search for country code on mobile

  • 22 March 2022
  • 7 replies
  • 198 views
D
Userlevel 1

Hello!

 

I have a phone number question in my form. When I tested it on desktop, users are able to search for their country name and enter in the right country code. However on mobile, there is no option to search for the country name and users have to scroll through the list to find their country code which is a pain.

on desktop

 

on mobile

 

Is there a workaround for this?

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Best answer by Liz 30 March 2022, 17:32

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7 replies

Liz
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Userlevel 7
Badge +5

Hi @Doyobi Do you mind sharing the URL of your form so we can test this? If the form is embedded, we’ll need that URL. 

Life is a series of awkward moments separated by snacks.
D
Userlevel 1

Hi @Doyobi Do you mind sharing the URL of your form so we can test this? If the form is embedded, we’ll need that URL. 

Hello @Liz! Thanks for your reply.

Here is the link to my form: https://l4uqi88igz8.typeform.com/to/aSWRV2RW#waitlist_email=xxxxx

The link will not be embedded. We are directing our users directly to the form using the above link.

Liz
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Userlevel 7
Badge +5

Thanks, @Doyobi ! The product team looked at this with me and confirmed this is a bug, as it should allow the search option. I’m following the updates on the bug, so as soon as I have an update on a fix, I’ll post back here! 😀

Life is a series of awkward moments separated by snacks.
Liz
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Userlevel 7
Badge +5

Hi @Doyobi Our developers have released a fix for this. Let me know if you’re still seeing the issue!

Life is a series of awkward moments separated by snacks.
D
Userlevel 1

Thanks for the update @Liz!

 

I tested it and I’m able to search for the country code on my mobile device. Thanks again.

Liz
Rank
Userlevel 7
Badge +5

Yay!! Glad to hear, @Doyobi !

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

That's amazing @Doyobi! I was taking a look at your form and it is very thorough! Well done! 

My only comment is for you to make sure to delete the question 3 a. (short text asking for phone number) since you already have 3 b. (phone number question). Hope it helps! 😉

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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