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Uploading a video-option blanked out

  • September 5, 2022
  • 4 replies
  • 31 views
S

I have a plus plan and I’m trying to upload a video to the first page of my survey.  When I click on “add video” the space where I should be able to copy the vimeo link is greyed out and “add” is not an option.  Can anyone help?

Best answer by SamR

Hello,

Thanks for the offer of support-I’ve now sorted it out,

Sam

    Gabi Amaral

    4 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • September 6, 2022

    Hi @SamR Could you send a screenshot of what you’re seeing? Thanks!

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • September 14, 2022

    Hey @SamR! Make sure to send us a screenshot of what you're seeing! This will help us to understand the issue and advise you accordingly. Wishing you a great day! 😉

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
    S
    • SamR
    • Author
    • Explorer
    • Answer
    • September 14, 2022

    Hello,

    Thanks for the offer of support-I’ve now sorted it out,

    Sam

    john.desborough
    Gabi Amaral
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • September 15, 2022

    Ah nice, @SamR! Can you let us know how you were able to sort it out? 

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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