Answered

Uploading a video-option blanked out

  • 5 September 2022
  • 4 replies
  • 29 views
S

I have a plus plan and I’m trying to upload a video to the first page of my survey.  When I click on “add video” the space where I should be able to copy the vimeo link is greyed out and “add” is not an option.  Can anyone help?

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Best answer by SamR 14 September 2022, 12:08

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4 replies

Liz
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Userlevel 7
Badge +5

Hi @SamR Could you send a screenshot of what you’re seeing? Thanks!

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hey @SamR! Make sure to send us a screenshot of what you're seeing! This will help us to understand the issue and advise you accordingly. Wishing you a great day! 😉

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
S

Hello,

Thanks for the offer of support-I’ve now sorted it out,

Sam

Gabi Amaral
Rank
Userlevel 7
Badge +5

Ah nice, @SamR! Can you let us know how you were able to sort it out? 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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