This is completely unacceptable for a paid platform handling professional campaigns.
We are trying to upgrade our account from a Basic Annual plan to a Plus Monthly plan to use the URL redirection feature for an active client launch. Instead of letting us switch immediately, your billing system forces the change to next year, completely locking us out of a feature we need today.
Second — and far worse — your support system is entirely broken.
Every single time we attempt to open a billing ticket or talk to support, we are thrown into an endless authentication redirection loop (ERR_TOO_MANY_REDIRECTS) through Zendesk. Your chatbot is a useless dead end, and there is no direct email address to reach a human being.
You are trapping paying customers in a technical loop with zero ways to get help.
We need a Typeform staff member or community manager to flag this internally and contact us immediately to manually force this plan upgrade or process our prorated credit.
Account email associated with this issue: [Insertar correo de Rafa]
Fix this.
