Skip to main content
Answer

Webhook requests made but not received

  • October 21, 2024
  • 7 replies
  • 75 views
G

Hello,

We have a problem, webhook requests are reported as being made by Typeform when a survey has been completed and with a 200 OK response from the webhook, but are not actually being received by the webhook.

We are investigating this on the webhook side, but how do we go about investigating this on the Typeform side also?

Thanks,

Best answer by Liz

Hi @GSO Thanks for sending this over! This helps me see a bit of what’s going on. 

The downside is that, if we are showing a successful webhook delivery, there sadly isn’t too much we can do to help troubleshoot this since it’s successfully sending. However, @mathio or @picsoung might have some general advice for troubleshooting!

    7 replies

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • October 21, 2024

    Hi @GSO Do you mind sending a screenshot of the response you’re receiving? You should be able to take a screenshot of this from the Webhooks setting in the builder!

    Life is a series of awkward moments separated by snacks.
    john.desborough
    G
    • GSO
    • Author
    • Explorer
    • October 22, 2024

    Screenshots as requested:

     

    15 Oct 2024, 10:48:52

     

    15 Oct 2024, 10:21:18

     

    G
    • GSO
    • Author
    • Explorer
    • October 22, 2024

    @Liz The Webhooks > Recent deliveries panel only shows the most recent 13 webhook requests sent, is there any way of seeing a more comprehensive list of deliveries going back numbers of months?

    G
    • GSO
    • Author
    • Explorer
    • October 22, 2024

    @Liz The Webhooks > Recent deliveries panel only shows the most recent 13 webhook requests sent, is there any way of seeing a more comprehensive list of deliveries going back numbers of months?

    If I can reply to my own comment, it appears the Recent deliveries page is not rendering fully in my browser (Edge current), the footer of the page is cut off.  [Edit] However pressing F11 renders the page fully, and there is still no way to view more than 13 deliveries.

    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • Answer
    • October 25, 2024

    Hi @GSO Thanks for sending this over! This helps me see a bit of what’s going on. 

    The downside is that, if we are showing a successful webhook delivery, there sadly isn’t too much we can do to help troubleshoot this since it’s successfully sending. However, @mathio or @picsoung might have some general advice for troubleshooting!

    Life is a series of awkward moments separated by snacks.
    G
    • GSO
    • Author
    • Explorer
    • October 25, 2024

    @Liz It is looking at this point like a fault on our side (we have been able to reinstate the missing webhooks).  Thank you for taking the time to look at this.

    john.desborough
    Grace
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • October 31, 2024

    Hi @GSO No worries at all! Glad you were able to figure it out. If there’s anything else we can help with, please let us know!

    Life is a series of awkward moments separated by snacks.

    Still need help?

    Don't be shy and ask the community.

    Ask your question here!
    Community T&Cs Accessibility statement