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Answered

Why can't I publish my typeform?

  • Nov 3, 2021 12:23 PM UTC
  • 13 replies
  • 404 views

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I have the basic plan and when I publish my questionnaire - I get a message that these features are not included in the plan, but I can't find out what exactly is wrong.

 

“This typeform uses features that aren't in your plan

To publish it, you can upgrade your plan or remove this feature:

Ending (Thank You Screen)”

Best answer by Liz

Hi @imcarly808 and @Eee I asked our support team about this, and they’ve noted this as an issue. If you contact them from your account email here with the form URL, they’ll be able to help further!

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13 replies

john.desborough
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  • Certified Partner & Champion
  • Nov 3, 2021 12:59 PM UTC

@Eee - it does tell you that you have an ending or thank you screen. By default there is one at the end of your form - look at the list of questions and down at the bottom there is likely an ending .. 


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  • Author
  • Explorer
  • Nov 4, 2021 2:59 PM UTC

Thank you John! 

True, I do have one end in my form.
I have the free version, why does it ask me to upgrade it, if I only have one end?
 

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Nov 4, 2021 3:21 PM UTC

Hi @Eee Can you remove the ending to publish the form? :grinning:


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  • Author
  • Explorer
  • Nov 9, 2021 6:54 AM UTC

Hi Liz,
I can remove the ending from the form, but according to what I read on the website, in the new free plan -there are 10 questions per typeform (including endings). 

So why is it asking me to update the subscription if it should be included in the free subscription?

 


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  • Author
  • Explorer
  • Nov 9, 2021 7:39 AM UTC

It should be noted that a few days ago I was able to publish the form, with a slide of the end, and just then it went wrong and it did not allow me to publish it with one end :(


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Nov 9, 2021 4:37 PM UTC

Hi @Eee The number of questions included in the free account also counts the ending as a question. So if you have 10 questions plus an ending, you’ll want to remove the ending to publish the form. 


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  • Author
  • Explorer
  • Nov 10, 2021 10:42 AM UTC

I have 9 questions + one ending, however it did not allow me to publish the form. 

what could be the problem? If it writes to me that the problem is on the ending slide. I do not have any special links that I added. :disappointed:

 


  • Navigating the Land
  • Nov 10, 2021 5:41 PM UTC

I am having the same issue. I only have 9 questions + ONE ending equalling a total of 10 and it won’t let me publish without upgrading. I double-checked the plan features and it says a custom ending/thank you screen is included in the free version. 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Nov 10, 2021 5:55 PM UTC

Hi @Eee and @imcarly808 Are you both still receiving the same error message about the endings? Could you also send a screenshot showing the entire builder so we can see what questions you have? 


  • Navigating the Land
  • Nov 10, 2021 6:01 PM UTC

Hi @Liz Yes, still receiving the same error message. Here’s my screenshot. Thanks!

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Nov 10, 2021 9:49 PM UTC

Hi @imcarly808 and @Eee I asked our support team about this, and they’ve noted this as an issue. If you contact them from your account email here with the form URL, they’ll be able to help further!


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  • Author
  • Explorer
  • Nov 11, 2021 6:39 AM UTC

Oh, thank you! I'll do it.


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Nov 11, 2021 6:19 PM UTC

Let us know if you have any trouble getting ahold of them, @Eee !