Hi @Tina Parker Do you mind sending a screenshot of the error message? Thanks in advance!

this also came up in another thread: 

i saw that cloudflare was having issues yesterday and that may have been the cause. 

des

Thanks. It’s fine now. I looked to make sure there was nothing wrong with the platform and it was listed as operational, no problems. Perhaps someone was busy fixing the problem instead on posting. ;)

Oh thanks @john.desborough ! Glad to hear it’s working for you, @Tina Parker 

Hi @Tina Parker thanks for posting about this, there seem to have been a few issues with Cloudflare last week, nothing long lasting but the VideoAsk engineers are looking in to it to find out if it’s something we’re doing that’s causing it, or if it’s Cloudflare related.

As @john.desborough mentioned, we’ve been chatting about this issue on this thread too:

So will keep everyone updated on how the investigation goes.

Have a good week!