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Access Denied Error code 1020

  • 9 September 2022
  • 5 replies
  • 54 views

Tina Parker

This error code is coming up for all my videoasks. My account is up to date with all the time left to use because it renewed in July. Any ideas? 

5 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14580 replies
  • September 9, 2022

Hi @Tina Parker Do you mind sending a screenshot of the error message? Thanks in advance!


john.desborough
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  • Certified Partner & Champion
  • 5203 replies
  • September 9, 2022

this also came up in another thread: 

 

i saw that cloudflare was having issues yesterday and that may have been the cause. 

 

des


Tina Parker
  • Author
  • Explorer
  • 1 reply
  • September 9, 2022

Thanks. It’s fine now. I looked to make sure there was nothing wrong with the platform and it was listed as operational, no problems. Perhaps someone was busy fixing the problem instead on posting. ;)


Liz
Community Team
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  • Tech Community Advocate
  • 14580 replies
  • September 9, 2022

Oh thanks @john.desborough ! Glad to hear it’s working for you, @Tina Parker 


Grace
Community Team
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  • Community Advocate
  • 2538 replies
  • September 12, 2022

Hi @Tina Parker thanks for posting about this, there seem to have been a few issues with Cloudflare last week, nothing long lasting but the VideoAsk engineers are looking in to it to find out if it’s something we’re doing that’s causing it, or if it’s Cloudflare related.

As @john.desborough mentioned, we’ve been chatting about this issue on this thread too:

So will keep everyone updated on how the investigation goes.

Have a good week!


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