Bug? My VideoAsk has two questions – only the second records responses | Community
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Bug? My VideoAsk has two questions – only the second records responses

B

My VideoAsk has two questions – only the second records responses

  1. I open the videoask link in an incognito window
  2. I answer the first question
  3. I am taken to the next question
  4. I answer the next question
  5. I see the “thanks!” screen
  6. I log in to videoask admin
  7. I navigate to the “Results” page of my video ask
  8. I see 0 responses for the first question, and 4 responses for the second. I expect to see 4 responses for both. 

Any ideas?

Best answer by Grace

Hi @Bright 😊 have you got skip data collection toggled on in the first step? 

That could be why it’s not showing results for the first step. 

 

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6 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15025 replies
  • May 19, 2023

Hi @Bright Thanks for stopping by the community! Do you have any logic set up in your VideoAsk? 

Life is a series of awkward moments separated by snacks.
B
  • Bright
  • Author
  • Explorer
  • 2 replies
  • May 19, 2023

I do. First question is multiple choice – options a, b, c

 

question 1:

If a or b, go to question 2

if c, go to end

 

question 2:

go to end

Grace
Community Team
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  • Grace
  • Community Advocate
  • 2701 replies
  • Answer
  • May 22, 2023

Hi @Bright 😊 have you got skip data collection toggled on in the first step? 

That could be why it’s not showing results for the first step. 

 

If cauliflower can become pizza, you my friend can do anything
Liz
1 person likes this
  • Liz
    Liz
B
  • Bright
  • Author
  • Explorer
  • 2 replies
  • May 22, 2023

@Grace , that is the issue. Are the responses lost forever or can I access them somewhere?

Grace
Community Team
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  • Grace
  • Community Advocate
  • 2701 replies
  • May 23, 2023

Hi @Bright I don’t believe it’s possible to retrieve the responses but I will double check and get back to you! 

If cauliflower can become pizza, you my friend can do anything
B
1 person likes this
  • B
    Bright
Grace
Community Team
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  • Grace
  • Community Advocate
  • 2701 replies
  • May 23, 2023

Hey @Bright I checked with the team and it’s not possible to retrieve those responses if skip data collection is turned on 😕 maybe you could re-share the videoask to get fresh responses from those that are missing?

If cauliflower can become pizza, you my friend can do anything

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