Eliminate "ANSWER" botton on the videoask | Community
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Question

Eliminate "ANSWER" botton on the videoask

  • October 29, 2024
  • 3 replies
  • 28 views

Antonio De Martino

Hi, I am building my first videoask to put it on my website. I build it but in the mobile view it appears with the button "answer" and then the people need to click on it for selecting one of my option (in the first image i show you how it appears).

I want it to show the options and not that button that redirects people in another window, in the second image I show you how i want it to look like and i want it that all happens on the same window.

How can i do it?

Thank you so much, 

Antonio.
 

P.S. SORRY FOR THE ERROR IN THE TITLE: IT’S BUTTON, NOT BOTTON, I AM ITALIAN AND I WROTE IT LIKE THIS OUT OF HABIT (we write it “bottone” in italian) :) 

 

 

 

 

How it appears



 

How i want it to look like

 

3 replies

Grace
Community Team
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  • Community Advocate
  • 2629 replies
  • October 29, 2024

Ciao @Antonio De Martino welcome to the community 😊

If the respond button appears and opens the videoask in a new browser page it usually means there’s either an issue with VideoAsk getting access to the camera and mic permissions of your webpage or the website doesn’t have a valid SSL certificate. 

Would you be able to double check both of these things and see if that resolves it? If not, let us know and we can continue to investigate! 


Antonio De Martino

Hi @Grace, it seems like everything resolved itself spontaneously. Probably it was an issue as you said...i installed a SSL certificate so I don’t think it was for that. 

Anyway, thank you so much for the help and the answer! CIAO!!! 


Grace
Community Team
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  • Community Advocate
  • 2629 replies
  • October 29, 2024

Amazing, glad it’s working ok now! Let us know if you need help with anything else 😊


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