Followed a Template but not seeing results | Community
Skip to main content
Answered

Followed a Template but not seeing results


Kelly McNeff

Hello! I’m a first time video ask user and I followed a template for my first request. Unfortunately, I can’t see the replies - I just see my video asking for them to respond. I’m wondering if the logic isn’t right possibly because it doesn’t have links for users to respond. Any suggestions? 

Best answer by Grace

Hey @Kelly McNeff welcome to the community and to VideoAsk! 😊

Did you use an open ended answer type so someone can respond to your videoask? 

Feel free to share the link to the videoask here and we can take a look and try to help! 

View original

5 replies

Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • 2629 replies
  • Answer
  • March 18, 2024

Hey @Kelly McNeff welcome to the community and to VideoAsk! 😊

Did you use an open ended answer type so someone can respond to your videoask? 

Feel free to share the link to the videoask here and we can take a look and try to help! 


Kelly McNeff
  • Author
  • Explorer
  • 2 replies
  • April 18, 2024

Hi Grace, here’s the link. I’m hoping you can help! https://www.videoask.com/f0o77yduc


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • 2629 replies
  • April 19, 2024

Hi @Kelly McNeff thanks for getting back to me. It looks like it’s all set up correctly, although I would recommend changing the text in the consent checkbox to something that’s specific to your business. It defaults to some example Typeform T&Cs which won’t make a lot of sense to your customers.

Can you double check your VideoAsk inbox and see if you got my response? 


Kelly McNeff
  • Author
  • Explorer
  • 2 replies
  • April 19, 2024

I appreciate the feedback and yes, I got your reply! Thank you, Grace!!


Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • 2629 replies
  • April 22, 2024

Great stuff @Kelly McNeff hope the responses start rolling in, let us know if you have any follow up questions 😊