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How to make the back camera default open in VideoAsk?


When a respondent is prompted to record a video I want their camera to default open with the Back Camera, not the front. Many of my respondents do not figure out how to flip the camera around and abandon my request. They are not recording a selfie video, rather, areas of their home for us so the back camera is needed. 

 

 

Best answer by Grace

Hey @Premier just a little update, this is currently a feature request so I have added a +1 to the request and flagged it with our product team. 

At the moment it’s not on the roadmap but I will let you know if anything changes. 

Let us know if you have any other feedback or questions in the meantime 😊

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Liz
Community Team
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  • Tech Community Advocate
  • 14642 replies
  • October 18, 2023

@Premier Thanks for stopping by the community! I’m not sure if there is an option to set this as a default, but tagging @Grace in case she knows. 😀


Grace
Community Team
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  • October 19, 2023

Hi @Premier great question! I’m not sure I have ever seen this one come up before and can understand the need for a front camera in this situation. 

There’s not a way to select a default camera from VideoAsk itself, it will be based on device or browser settings, which VideoAsk probably can’t override. 

I’m just checking with the team though and will let you know if I hear anything different.

As a workaround perhaps you could include a brief explanation in your video reminding respondents to select the camera from the drop down list at the top of the screen? 


Grace
Community Team
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  • Community Advocate
  • 2544 replies
  • Answer
  • October 20, 2023

Hey @Premier just a little update, this is currently a feature request so I have added a +1 to the request and flagged it with our product team. 

At the moment it’s not on the roadmap but I will let you know if anything changes. 

Let us know if you have any other feedback or questions in the meantime 😊


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