Hi @Stanley Denman Do you mind sharing the URL to your form? We’d be happy to take a look and see what suggestions we can offer to help you get a higher response rate. 

Is this it:  

And this:  https://www.videoask.com/fuy8iy0xa

Ah, thanks @Stanley Denman ! It looks like you added this post under “Typeform,” so I’m moving it to VideoAsk so you can get faster help. 

Hi @Stanley Denman, thanks for sharing your videoask and your question about measuring effectiveness!

Have you had a chance yet to explore our drop-off analysis feature? It helps you quickly identify the bottlenecks in your videoask, in terms of engagement and conversion.

If you notice that most respondents are abandoning the videoask on the contact form step, for example, you might consider removing some of the fields or making them optional.

This should give you a solid foundation to start, but let me know what other questions you have!

@Stanley Denman I just skimmed through the English version, so I’ll share some additional ideas:

• I’d recommend removing the overlay text, especially on the first step of your videoask. It’s a little overwhelming to read the text, watch the video, and listen to the audio simultaneously. Eliminating the overlay text should help the respondent focus on what’s being said, and stay engaged.  
• In the Social Security disability step, the audio levels change quite dramatically about 75% through the video. This might cause respondents to disengage and abandon the experience. I’d recommend re-shooting that video clip or editing and re-uploading it.