I am a "Brand" user of "VideoAsk". I designed a VideoAsk with 8 videos and published it on my Wix website.
I had only 6 interactions with those videos and I got this message: "This 'videoask' is no longer accepting new answers"
Did any of you have a similar problem? Do you know how it is resolved?
Thanks!
Wilson
Best answer by Grace
Hi
Are you the only one with access to your videoask? It sounds like the schedule a close your videoask option has been toggled on under Settings. Can you double check?
+5Hi
Are you the only one with access to your videoask? It sounds like the schedule a close your videoask option has been toggled on under Settings. Can you double check?
Grace:
Thanks for your answer ๐
In this case, I published the videoask to a page on my website, which is hosted on Wix. Only me and one other person accessed that page, three times each.
The next day, when I tried to view that web page again the message "This 'videoask' is no longer accepting new answers" appeared.
Unfortunately, the solution you propose does not work for me. I want the video to remain public and persist over time. In this case, it doesn't help me if the video closes after a date defined in the VideoAsk settings.
Now it is back to normal and it is possible to see the videoask. Likewise, I would like to know the cause that produced this error so that I can avoid it in the future.
Greetings
Wilson
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