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Sound after moving to the next screen


itay
  • Explorer
  • 2 replies

HI,

While watching my video you can press a button to go and fill out a contact information form. The problem is that if you press the button to go to the contact form before the video has reached the end, you still hear the sound of the video even though you are already on the contact form screen and not on the video screen. Is there a way to solve the problem?
 

 

 

Best answer by Grace

Hey @itay I think you’re referring to VideoAsk here, you could try delay interaction so the answer type and contact form appears at the end of the video 

 

You’ll find the option under the answer type selection and you just have to add the number of seconds until you want the answer type to be visible.

 

 

Let us know if that helps! 😊

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2 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14987 replies
  • March 21, 2023

Hi @itay Are you referencing a video in VideoAsk or Typeform? If you have any URLs you can provide, that would be great!


Grace
Community Team
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  • Community Advocate
  • 2676 replies
  • Answer
  • March 29, 2023

Hey @itay I think you’re referring to VideoAsk here, you could try delay interaction so the answer type and contact form appears at the end of the video 

 

You’ll find the option under the answer type selection and you just have to add the number of seconds until you want the answer type to be visible.

 

 

Let us know if that helps! 😊


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