Hi,
After uploading a video (file), the colors of the video that I see in VideoAsk are much different than in the original video. This no longer seems natural. Can someone please help me with this?
Tx and kind regards,
Anja
Answered
Uploaded video in VideoAsk differs from the original video
Best answer by Grace
Hi
I thought I would share this recording & uploading FAQ Help Center article with you as it might be helpful.
If you’re recording the video in 4k or HDR the transcoding process which is used to upload the video in VideoAsk can have an effect on the colors. The video is optimized so it can be compatible with multiple devices and this can mean the color profile is altered.
You could try exporting the video as an mp4 file to a computer first before uploading it to VideoAsk. There’s more information in the article but let me know if you have any other questions 😊
+5Hi
Hi Liz,
Thanks a lot,
seems like I have problems with sharing the link and screenshot
I will try it again.
Krgds
Anja
https://www.videoask.com/fql6ikwn7
+5Thanks,
Life is a series of awkward moments separated by snacks.
1 person likes this
+5Hi
I thought I would share this recording & uploading FAQ Help Center article with you as it might be helpful.
If you’re recording the video in 4k or HDR the transcoding process which is used to upload the video in VideoAsk can have an effect on the colors. The video is optimized so it can be compatible with multiple devices and this can mean the color profile is altered.
You could try exporting the video as an mp4 file to a computer first before uploading it to VideoAsk. There’s more information in the article but let me know if you have any other questions 😊
If cauliflower can become pizza, you my friend can do anything
1 person likes this
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