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Using multiple Contact forms


MWorkman

Hey guys, I am very new here. I am wondering if there is any way to create and use multiple contact forms within a single Videoask flow? Ex: users have multiple splits in their journey and based upon the conditions of their answers I may want to email a certain segment a white paper, another group may prefer to sign up for a webinar, and a third may choose to complete a more extensive contact form. 

For the first two I only need their name and email, but for the third option i would need a few more additional pieces of info like address, and phone number and 1-3 other custom questions.

Is this even possible?

Best answer by Grace

Hey @MWorkman welcome to the community!

You can definitely add multiple contact forms to your videoask, allowing you to collect contact details depending on which journey a respondent takes. The only thing is, at the moment itโ€™s not possible to customize each one to show different options. So youโ€™ll need to collect the same set of information for each outcome. 

As a workaround, you could create an additional text step which collects the address information you need, or you could even redirect to a second videoask that collects more detailed information from those people. 

Iโ€™m going to add this to our feature request board to be considered as we continue to develop the product ๐Ÿ™

Let us know if you have any other questions along the way!

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4 replies

Grace
Community Team
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  • Answer
  • April 27, 2023

Hey @MWorkman welcome to the community!

You can definitely add multiple contact forms to your videoask, allowing you to collect contact details depending on which journey a respondent takes. The only thing is, at the moment itโ€™s not possible to customize each one to show different options. So youโ€™ll need to collect the same set of information for each outcome. 

As a workaround, you could create an additional text step which collects the address information you need, or you could even redirect to a second videoask that collects more detailed information from those people. 

Iโ€™m going to add this to our feature request board to be considered as we continue to develop the product ๐Ÿ™

Let us know if you have any other questions along the way!


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • May 3, 2023

Hi @MWorkman Happy Wednesday! Did Graceโ€™s answer above help? Let us know if thereโ€™s anything else we can answer for you. ๐Ÿ˜€


MWorkman
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  • 1 reply
  • May 3, 2023

@Liz Thanks for the follow-up. Graceโ€™s answer was sufficient. It would be great to be able to end different journeys with distinctly different contact forms. But for now, this helped me to figure out what I need to do in the interim.


Grace
Community Team
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  • Community Advocate
  • 2730 replies
  • May 3, 2023

Thatโ€™s great to know @MWorkman Iโ€™m glad you could work out a fix for this, Iโ€™ll keep you posted if this makes it onto the roadmap ๐Ÿ˜