Video keeps playing in the background even after live call is connected, how to go about fixing this?

Hi @Tech Wishup if the respondent is interacting with the videoask on a desktop they’re always going to see the “question” video alongside the answer type, so in this case the live call. 

Are they still hearing audio on the video? You could pause auto-play in the videoask settings so the video doesn’t keep going whilst they’re on a call. 

Pausing auto play doesn’t solve the problem.

I am using it in the widget form that appears on the website. When live call is connected the visitor can’t see the video controls so there is no way to pause the video or mute the video. 

Problem statement is, when live call is initiated or connected ,the video’s audio should not interfere with the call, otherwise it makes the live call feature unusable. 

Hey @Tech Wishup could you share the link to your website so we can take a look?

Hey @Tech Wishup looks like this could be a bug, we’re just investigating!

You can check here - 
https://www-dev.wishup.co

Let me know if we can get on a quick call and discuss this further.

Hey @Tech Wishup sorry for the delay, this is a bug which we’ve flagged with the team so will let you know as we have an update