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We are getting an error on all our VideoAsks that says “refused to connect.”
We are also seeing the error below when we click one of our VideoAsk links
Any idea what could be causing this? This is the first time we are seeing this error.
Thanks!
Best answer by Dan L
View original
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Looks like this resolved itself
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Hey
This error usually means there’s an IP address or network issue, we’re just taking a look into what might have caused this so I’ll keep you updated with what we find 🔎
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Hi
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Are we able to upgrade our account to Enterprise for priority support / feature requests? Thanks!
We are getting the same error on all of our VideoAsks as well.
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folks - seems like an error on Cloudflare
always check the status across the ecosystem… this might be the case and not Typeform/VideoAsk
des
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Hey
I would recommend contacting the VideoAsk support team over here whenever you see issues like this or potential bugs (although no worries if you post here I always alert the support team)
If you’re interested in upgrading to Enterprise I can put you in touch with a member of our sales team to chat about that and the different features it includes, let me know if you want me to pass on your details?
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Hey everyone, just a little update here on the error code 1020 issue from last week.
Our engineering and security team think they have identified what could have caused this error and they’ve made an update to prevent it from occurring again. We’re still monitoring this though so if you do notice something similar happening please let us know so we can keep investigating if necessary 🙏
That is what the most toughest part I have been facing now.
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