Hi,
I’m using videoask to place an interactive educative video on my page, where users decide which of the offered questions they ask to experts.. I’m not collecting any inputs from my users.
After one year I checked the dashboard and the results: obviously it didn’t track at all how many users viewed or interacted with my videoask.
And yes. It’s been definitely more than zero.
Is there something I forgot to activate?
Best answer by Grace
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Hi
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Hi
Thank you
Yes, I have turned off “data collection” for all my multiple choice buttons, because I’m using them for navigational purposes only. Still it would be nice to know how far visitor got in the “customer journey”. I wasn’t aware, I would stop the counting of interactions with the button by this as well…
I have to re-formulate my question: I noticed it’s the backup copy videoask I have in my dashboard. So it might be, that there were zero interactions. But then, why do I not see the original videoask in my dashboard? How can I see the metrics of all my videoasks?
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Hi
If you click on the live videoask you’ll see tabs for results and metrics - this is where you can view all the information about that particular videoask and how it’s performing:
The metrics tab will show how many people have landed, interacted etc and the results tab will show information about each step - this bit will probably not have data since you have data collection turned off but the metrics tab should still have lots to show you.
Here’s a Help Center guide on viewing metrics to learn more. If you are on a paid plan you can also check the drop off analysis which you’ll find in the VideoAsk builder (where you create and edit your videoask) you can read more about how that works here.
Can you let me know if you’ve had responses to the live videoask in the past 30 days? I will double check with the product team if this is working correctly!
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Something to bear in mind though is the data displayed is not for unique views, but all views. I also recommend refreshing your browser before viewing these metrics to ensure they show the latest data.
Hope this helps! 😊
Dear Grace,
Thank you for helping me here, it’s great not to be left alone with this!
I have a paid plan (brand). Still, I do not see the “results/metrics” tabs you highlighted...
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Hi
How are you sharing the videoask? Do you have it embedded somewhere? Perhaps we could do some testing to find out why the responses aren’t coming through - could you share the URL here and we can take a look?
Dear Grace,
My Videoask is embedded here: www.wwf.at/superpower
This landingpage had 40k+ pageviews, so there should be views recorded by videoask…
Best, Michael
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Hey
I have a backup-copy of the only one videoask I am using. Maybe I showed you the screenshot of the backup. However, the situation with the original is the same.
There is no button to view the metrics…
I can send you a zoom link if you want to see it using screensharing…
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Hey
If you go into the builder instead you should see a funnel in the bottom right corner to click on, this will activate the drop off analysis which should give you information on how people are landing and interacting with the videoask:
Dear Grace,
Thanks a lot!
I can see the data I need now.
Not in a graphic where I can see the frequency over time, but problem solved. :)
All the best, Michael
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Great! Glad we solved it in the end
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