Hey guys,
I don’t know if someone can help me.
I have created my first VideoAsk, but the video colours are all washed out. It looks like there’s a filter on them. How do I fix it?
Thank you!
Carolina
Best answer by Grace
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Washed out colours on VideoAsk
Userlevel 7
+5
Hey
And great question! What kind of device did you record your video on?
When the video gets uploaded VideoAsk will optimize for playback which can make changes to the color profile or quality of the video, especially if it’s been recorded on a 4k/hdr device.
The best way to get around this is to export the video to a computer as an mp4 file with 1920x1080 resolution and then upload the video into VideoAsk.
We have a Help Center article here with some FAQs for recording and uploading but let us know if you have more questions, or if this isn’t what’s happened!
Userlevel 7
+5
Hi
Yes! Thank you very much! :)
Userlevel 7
+5
Glad to hear it,
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