Answered

My typeform never synced the results

  • 19 June 2023
  • 2 replies
  • 26 views
A

So today I lost 26 answers after a survey as Typeform never reflected the answer on “results”

Yes, everyone submitted it, I checked one by one and after 30 min of no updates, I tried a test that never went through. What can I do? I’m desperate as I trusted this platform to give me the results on the spot.. it’s been 3 hours.

 

Thanks,

Yanina

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Best answer by James 20 June 2023, 10:31

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2 replies

James
Rank
Userlevel 7
Badge +5

Hey @astrolabs sorry to hear this. I’ve checked and there were no reported data outages with Typeform yesterday, so it’s tricky to know what could be the problem without being able to look at the form itself in the backend. My suggestion would be to contact the Typeform Support team if you haven’t already and they can investigate for you.  

Liz
Rank
Userlevel 7
Badge +5

Hi @astrolabs Were you able to reach our support team? 

Life is a series of awkward moments separated by snacks.

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