Question

Camera permissions error

  • 29 February 2024
  • 3 replies
  • 17 views

I recently upgraded to the Grow plan and added more slides to my VideoAsk. Now I am getting a permissions error on my iOS/Mac devices when I copy the embed code to my website. Would anyone know how to fix this?

 


3 replies

I think I was able to finally fix it. I purged the cache from my dashboard of my website.

Update. The same error came back.

Userlevel 7
Badge +5

Hi @Paradise Valley Maids sorry to hear you’re having issues with the embed, it looks like it could be a Safari permissions error - have you double checked the settings? 

It might be helpful to share the link here where you’re embedding the videoask so we can do some testing, can you confirm if this also happens in Chrome?

Reply