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cant extract uploaded files

K

Hi Guys. I just updated my typeform and connected to excel. However, when I try to extract the files uploaded by respondents i.e images from my excel, it says file cant be found. Why is this so?

 

    I
    1 person likes this
    • I
      iankuo0517

    2 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15025 replies
    • July 5, 2022

    Hi @Kuberan That’s a bit odd. Have you happened to delete those responses in the Typeform builder? If so, that will delete the file as well. 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • July 13, 2022

    Hey @Kuberan! How are you doing today? 

    Just checking if you deleted the responses in the builder or no? Let us know! 

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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